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Change Ticket Actors

To change the actors of a ticket, open the Request / Incident tab, depending on the type of ticket. Tap Actors; a list opens with the different actor types.

  1. Open the ticket.
  2. Go to the Request / Incident tab.
  3. Tap Actors.

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  1. Add groups: To add groups, tap the button with the three-person icon. 

  2. Add individual: This process is similar: tap the button and select the person from the list. 

  3. Self-assignment : To get involved directly as an observer or technician, tap the person icon; the assignment is applied automatically. 

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Remove people / groups

To remove people or groups, tap them and confirm the removal. 

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