Change Ticket Actors

To change the actors of a ticket, open the Request / Incident tab, depending on the type of ticket. Tap Actors; a list opens with the different actor types.

1. Open the ticket.
2. Go to the Request / Incident tab.
3. Tap Actors.

1. Add groups: To add groups, tap the button with the three-person icon. 

2. Add individual: This process is similar: tap the button and select the person from the list. 

3. Self-assignment : To get involved directly as an observer or technician, tap the person icon; the assignment is applied automatically. 

Remove people / groups

To remove people or groups, tap them and confirm the removal.