Change Ticket Actors

To change the actors of a ticket, open the Request / Incident tab, depending on the type of ticket. Tap Actors; a list opens with the different actor types.
Open the ticket.
Go to the Request / Incident tab.
Tap Actors.
Add groups: To add groups, tap the button with the three-person icon. 
Add individual: This process is similar: tap the button and select the person from the list. 
Self-assignment : To get involved directly as an observer or technician, tap the person icon; the assignment is applied automatically. 
Remove people / groups
To remove people or groups, tap them and confirm the removal.