Tickets
Create a Ticket
Go to ticket creation First, go to the ticket section of the application. Once there, a floating ...
Change the ticket category
To change the category of a ticket, open the Request / Incident tab. An arrow in the top bar show...
Change Ticket Actors
To change the actors of a ticket, open the Request / Incident tab, depending on the type of ticke...
Create a Task
To create a task, open a ticket. A (+) button sits in the bottom-right corner of the screen; tapp...
Plan a task
A task can be planned so that, later on, the technician in charge knows what they have to do and ...
Create a Followup
Follow-ups are created from inside a ticket, through the ticket actions menu. Each option is expl...
Create and modify Solutions
Solutions are created the same way as follow-ups or tasks: tap the button in the bottom-right cor...
View ticket history
Open the ticket and switch to the Historical tab at the bottom. This tab logs every change made t...
Upload Documents
The application integrates with the smartphone's native functions: photos can be uploaded directl...