# Change Ticket Actors

To change the actors of a ticket, open the Request / Incident tab, depending on the type of ticket. Tap Actors; a list opens with the different actor types.

1. Open the ticket.
2. Go to the Request / Incident tab.
3. Tap Actors.

[![image.png](https://docs.tic.gal/uploads/images/gallery/2026-08/scaled-1680-/mr5image.png)](https://docs.tic.gal/uploads/images/gallery/2026-08/mr5image.png)

1. **Add groups:** To add groups, tap the button with the three-person icon.
2. **Add individual:** This process is similar: tap the button and select the person from the list.
3. **Self-assignment** : To get involved directly as an observer or technician, tap the person icon; the assignment is applied automatically.

[![image.png](https://docs.tic.gal/uploads/images/gallery/2026-08/scaled-1680-/7KXimage.png)](https://docs.tic.gal/uploads/images/gallery/2026-08/7KXimage.png)

### Remove people / groups

To remove people or groups, tap them and confirm the removal.

[![image (27).png](https://docs.tic.gal/uploads/images/gallery/2026-08/scaled-1680-/image-27.png)](https://docs.tic.gal/uploads/images/gallery/2026-08/image-27.png)