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Waypoint Optimizer is designed for organisations whose technicians travel to different locations to resolve tickets. The technician selects the tickets to visit in the mobile app, and the system calculates the most efficient order of stops. From that moment on...

Understanding four concepts is enough to use the plugin correctly. 2.1 A route contains several tickets A route is a day's itinerary: one technician, several stops. Each stop corresponds to one GLPI ticket that has a location assigned. The plugin decides the b...

Before installing, check every point in this list. The plugin will not work if any of them is missing. GLPI 10.0.0 – 10.1.0. Required plugins: gappextended (2.21.0 or later) and actualtime. Both must be installed and enabled. Google API key with the Routes A...

From the GLPI Marketplace: search for Waypoint and install it in one click. Manually: download the plugin from the repository, extract it into the GLPI plugins folder, then install and enable it from Setup > Plugins. GLPI Setup > Plugins — Waypoint, Gapp eXte...

5.1 Plugin settings All options below are grouped under Setup > General > Gapp eXtended (not a dedicated "Waypoint" page — Waypoint's settings share that tab with a few unrelated Gapp eXtended options, further up on the same screen). Setting Description API Ma...

6.1 Open the Waypoint section Once the plugin is installed and the technician's profile has the right permissions, a Waypoint entry appears in the app's main menu. The app's main menu — "Route optimizer" among the other modules. 6.2 Create the route If there i...

Profiles with the corresponding rights get two new sections in the GLPI administration area. 7.1 Geolocation Focused on where technicians are. It has four tabs: Last Geolocation: the most recent recorded position of each technician on an interactive map — wher...

The export is launched from the ticket list, not from the Routes section: Filter and select the tickets you want to report on. Choose the Export routes CSV massive action. Optionally set a date range to restrict the export to journeys made between those dates,...

ActualTime — records the working time at each stop. When the technician stops the travel timer on arrival, Waypoint starts an ActualTime task on that ticket automatically. The resulting time is linked to both the ticket and the route. gappextended — provides t...

Assistance Tickets — "Linking to route" option and Waypoint tab Administration Profiles — Waypoint rights Geolocation — technician positions and live routes Routes — route history and detail Setup Locations — coordinates are required

To set expectations correctly, this is what the plugin does not do today: Navigation happens in your maps app. The route screen is an ordered list of stops, not a map with turn-by-turn guidance. The Map button hands the destination over to Google Maps, Waze or...

Symptom Most likely cause The Waypoint entry does not appear in the app. The user is a self-service account, lacks Waypoint rights, or gappextended is disabled or below 2.21.0. A ticket is missing from the selection list. "Linking to route" is not set to Yes,...

Time Zone Orbit shows the time of up to four cities on a single interactive dial, together with the events in your phone's calendar. The first time you open the app it asks for calendar access and then shows a short guided tutorial. Where to find it This page ...

The home screen is where you spend most of your time in Time Zone Orbit: the orbit dial at the top, your cities below it, and quick access to settings and to adding cities. Where to find it The home screen opens every time you start the app. From any other scr...

The orbit dial is a 24-hour clock that places all your cities around the same ring. Moving the dial changes the time for every city at once, so you can quickly find an hour that works for everyone, and your calendar events are drawn on the ring so you can see ...

You can follow up to four cities at the same time. This page explains how to add a city, how the city list works, and how to remove a city you no longer need. Where to find it Cities are managed from the home screen: the + button in the bottom-right corner add...

Each city has its own details screen. From there you can give the city an alias, check your calendar events day by day, join a call from an event, and start scheduling a new meeting. Where to find it On the home screen, tap a city's card in the list under the ...

Settings let you adapt Time Zone Orbit to the way you work: how the dial moves, which time zone is your base, how events are shown, which colors the app uses and in which language it is displayed. Where to find it On the home screen, tap the gear icon in the t...