| The Waypoint entry does not appear in the app. |
The user is a self-service account, lacks Waypoint rights, or gappextended is disabled or below 2.21.0. |
| A ticket is missing from the selection list. |
"Linking to route" is not set to Yes, the ticket is not assigned to that technician, or its location has no coordinates. |
| The route cannot be created. |
Missing or invalid Google API key, or the required APIs are not enabled for it. |
| Distances are recorded as zero. |
Location permissions were not granted, or the GPS had no fix when the trip was started or stopped. |
| Tracking stops when the phone is locked. |
Background location permission is missing, or the operating system's battery optimisation is suspending the app. |
| Positions are recorded that do not belong to any route. |
Enable user geolocation is switched on. It is not compatible with route tracking; disable it. |
