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The calendar view of your scheduled tasks, one day, week or month at a time. 1. Header The header is the same on every Planning view. It shows whose calendar you are viewing and lets you move between dates. Back arrow (top-left) goes back to the previous scree...

Follow-ups are created from inside a ticket, through the ticket actions menu. Each option is explained below, starting with the follow-up: The creator opens a text editor where the follow-up is written in detail, with options such as numbered or bulleted lists...

To create a task, open a ticket. A (+) button sits in the bottom-right corner of the screen; tapping it opens the ticket actions menu, where Add a new task creates a task. Create a task The task shares most of the follow-up structure, with additional status, c...

To change the category of a ticket, open the Request / Incident tab. An arrow in the top bar shows the category options. Open the ticket. Go to the Request / Incident tab. Tap the arrow in the top bar. Tap Modify category. The list shows all the categories ava...

Go to ticket creation First, go to the ticket section of the application. Once there, a floating action button appears in the bottom-right corner of the screen. The ticket creation page opens. First, select the ticket type: Request or Incident. The numbered li...

To change the actors of a ticket, open the Request / Incident tab, depending on the type of ticket. Tap Actors; a list opens with the different actor types. Open the ticket. Go to the Request / Incident tab. Tap Actors. Add groups: To add groups, tap the butto...

Solutions are created the same way as follow-ups or tasks: tap the button in the bottom-right corner, select Solution, write the reason and send it.  Once sent, the solution appears in the message list with two options: approve or reject.    Reject the solutio...

The cache may need to be refreshed for the application to work correctly, as in GLPI. The steps are the following:  From the main screen, open the side menu. Tap the gear icon to open Settings. Find the Clean cache option. The app asks to log in again; the pro...

the default language as is the system language but if you want to change it, you can from settings screen  From the main screen, open the side menu. Tap the gear icon to open Settings. Find the Language option The app asks to log in again; the process is compl...

How to read the assets a user has and assign new ones from the Asset Handover section. 1. Open Asset Handover From the main screen, open the side menu and tap Asset Handover to enter the section. 2. Choose how to assign The screen offers two options: Read QR c...

A task can be planned so that, later on, the technician in charge knows what they have to do and can do their job successfully. Users must select a day from the calendar to perform the task. Open the side menu of the task and Navigate to "Plan this task". Sele...

Items are assigned to a ticket from the GLPI web interface. Once linked, they appear in the Items tab of the ticket inside the app. Link an item from GLPI Open the ticket in the GLPI web interface and switch to the Items tab. Select the item type and the devic...

The login screen presents the authentication methods enabled for the app. The GLPI server URL is preconfigured; no server address needs to be entered.

Do Not Disturb silences all app notifications. While active, notifications are logged silently instead of producing sound or vibration. Enable Do Not Disturb Open Settings from the login screen (or the drawer when logged in), then toggle Do not disturb on. If ...

Open the ticket and switch to the Historical tab at the bottom. This tab logs every change made to the ticket: tasks, status updates, last modification dates, and more. History entries Each entry in the history shows four pieces of information: User who perfor...

The login screen presents the authentication methods enabled for the app. The GLPI server URL is preconfigured; no server address needs to be entered. 1. Email and password Native GLPI authentication. Enter the username or email and the password, then tap the ...

The Settings screen groups every preference for the app instance: interface language, notification behaviour, log housekeeping, and session maintenance. It opens from the gear icon in the side menu (or from the login screen when no session is active). The set ...