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Waypoint Optimizer is designed for organisations whose technicians travel to different locations to resolve tickets. The technician selects the tickets to visit in the mobile app, and the system calculates the most efficient order of stops. From that moment on...

Understanding four concepts is enough to use the plugin correctly. 2.1 A route contains several tickets A route is a day's itinerary: one technician, several stops. Each stop corresponds to one GLPI ticket that has a location assigned. The plugin decides the b...

Before installing, check every point in this list. The plugin will not work if any of them is missing. GLPI 10.0.0 – 10.1.0. Required plugins: gappextended (2.21.0 or later) and actualtime. Both must be installed and enabled. Google API key with the Routes A...

From the GLPI Marketplace: search for Waypoint and install it in one click. Manually: download the plugin from the repository, extract it into the GLPI plugins folder, then install and enable it from Setup > Plugins. GLPI Setup > Plugins — Waypoint, Gapp eXte...

5.1 Plugin settings All options below are grouped under Setup > General > Gapp eXtended (not a dedicated "Waypoint" page — Waypoint's settings share that tab with a few unrelated Gapp eXtended options, further up on the same screen). Setting Description API Ma...

6.1 Open the Waypoint section Once the plugin is installed and the technician's profile has the right permissions, a Waypoint entry appears in the app's main menu. The app's main menu — "Route optimizer" among the other modules. 6.2 Create the route If there i...

Profiles with the corresponding rights get two new sections in the GLPI administration area. 7.1 Geolocation Focused on where technicians are. It has four tabs: Last Geolocation: the most recent recorded position of each technician on an interactive map — wher...

The export is launched from the ticket list, not from the Routes section: Filter and select the tickets you want to report on. Choose the Export routes CSV massive action. Optionally set a date range to restrict the export to journeys made between those dates,...

ActualTime — records the working time at each stop. When the technician stops the travel timer on arrival, Waypoint starts an ActualTime task on that ticket automatically. The resulting time is linked to both the ticket and the route. gappextended — provides t...

Assistance Tickets — "Linking to route" option and Waypoint tab Administration Profiles — Waypoint rights Geolocation — technician positions and live routes Routes — route history and detail Setup Locations — coordinates are required

To set expectations correctly, this is what the plugin does not do today: Navigation happens in your maps app. The route screen is an ordered list of stops, not a map with turn-by-turn guidance. The Map button hands the destination over to Google Maps, Waze or...

Symptom Most likely cause The Waypoint entry does not appear in the app. The user is a self-service account, lacks Waypoint rights, or gappextended is disabled or below 2.21.0. A ticket is missing from the selection list. "Linking to route" is not set to Yes,...

The first time you open RinoDicionarios, the app chooses a language for you and shows a short tutorial of the search screen. Language The app starts in your phone's language if it is Galician, Spanish, English or Latin, and in Galician otherwise. You can chang...

The search screen is the home of RinoDicionarios: from here you choose a dictionary, search for words, repeat recent searches and move to your favorites or settings. Getting there The search screen opens every time you start the app. It is the Explore tab in t...

Search any of the four Rinoceronte dictionaries by typing a word. The app suggests entries as you type and keeps a list of your recent searches for each dictionary. Getting there Searching is done from the Explore tab, the screen the app opens on. See Home scr...

Every search result is shown as a card with the entry from the dictionary. This page explains the parts of the card and the actions you can do from it: listen to the word, copy the definition, save it to your favorites and select text. Getting there Result car...

The Word of the day shows you a random entry from the dictionary once a day, the first time you open the app. It is a simple way to discover new words. Getting there The Word of the day appears by itself when you open the app for the first time each day. It is...

Favorites keeps the words you save so you can check them again at any time, even without an Internet connection. You can filter them and open each one to see its full definition. Getting there Tap Favorites in the bar at the bottom of the screen. To add a word...