Plan a task

CómoHow planificarto unaplan tareaa desdetask unfrom a ticket: sechoose elige elthe ticket, secreate creathe latask, tarea,set sethe fijadate, fecha,time horaand yreminder, recordatorio,send seit, envíaand yadd seit añadeto althe calendario.calendar.

1. IrGo ato Tickets

DesdeOpen lathe pantallaside principalmenu sefrom abrethe elmain menúscreen lateraland y se pulsatap Tickets parato entrarenter enthe elticket listado.list. The list shows every ticket the user can access, with its status, type and priority.

2. ElegirChoose elthe ticket

EnTap el listado se pulsa elthe ticket queto seplan quierain planificar.the Enlist. elIn ejemplo,the elexample, ticket #140 Total Wi-Fi outage in packaging and logistics area. Tapping a row opens the ticket detail view.

3. CrearCreate lathe tarea

task

SeTap pulsa el botónthe (+) ybutton seand eligeselect New task. EnIn elthe formularioform, sewrite escribethe ladescription descripciónof dethe latask; tarea.it Enis elthe ejemplo,only required field. In the example, Apply Inbound Rule on Core Firewall (FW-EDGE-01), conwith losthe detallesrule dedetails: lasource reglaIP, (IPdestination deIP, origen,port IPand de destino, puerto y acción).action.

4. AbrirOpen lasthe propiedadestask de la tarea

properties

SeOpen abrethe eltask properties panel, where the task is configured. The panel deincludes:

propiedades

dePut lathe tarea,task dondeon sehold configurakeeps elthe estado,task lawithout duraciónstarting yit. elPublic técnicoor asignado.private Altask finaldecides delwhether panelthe estáclient elsees botónthe task. Mark the task as done finishes the task. Task category assigns a category to the task. Task duration sets the estimated time the task takes. Assigned technician assigns the technician in charge of the task. Plan task.

opens the planning form, at the end of the panel.

5. PulsarTap Plan task

Se pulsaTap Plan task parato abriropen elthe formularioplanning deform planificaciónfor dethe la tarea.task.

6. PonerSet fechadate yand hora

time

EnIn elthe selectorselector, sechoose elige elthe díaday enon elthe calendariocalendar yand lathe horastart time. deBoth inicio.are Serequired. confirmaConfirm conwith OK. If requesters have a different time zone set in GLPI, the time is shown relative to the time zone of the user who created the task.

7. ConfigurarConfigure una recordatorio

 

reminder

SeThe eligereminder cuándois avisaroptional. antesChoose delwhen inicio:to albe momentonotified delbefore evento,the minutosstart: antes,at horasthe antestime oof unthe díaevent, antes.minutes Enbefore, elhours ejemplo,before or a day before. In the example, 10 minutes before. SeConfirm confirma conwith OK.

8. BotónTask planificado

marked as Planned

LaThe tareatask quedais marcadamarked comoas Planned yand muestrashows lathe fecha,planned eldate, rangotime horariorange yand la duración planificados.duration.

9. EnviarSend lathe tarea

task

Se pulsaTap Send the task parato enviarsend lathe tareatask conwith suits planificación.planning.

10. AñadirAdd alto calendario

calendar

LaThe aplicaciónapp preguntaasks siwhether sethe quieretask programarshould labe tareascheduled enin lathe aplicaciónphone's decalendar calendarioapp. del móvil. Se pulsaTap ADD TO CALENDAR parato abriropen elthe calendariocalendar conwith losthe datosdata yaalready rellenados,filled oin, or SKIP parato saltarskip estethis paso.step.

11. InformaciónInformation parafor elthe calendario

calendar

ElThe calendariosystem delcalendar sistemaopens abrean unevent eventowith conthe eltitle, título,date, latime fecha,and lareminder horaalready yconfigured. el recordatorio ya configurados. Se pulsaTap Save parato guardarlo.store it.

12. TareaPlanned planificadatask enin elthe ticket

DeBack vueltain en elthe ticket, lathe tareaplanned planificadatask muestrashows una iconoclock de relojicon enin lathe esquinatop-right superiorcorner derechaof deits sucard, tarjeta,indicating indicandothat queit estáis planificada.planned.