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Create a Ticket

1. Go to ticket creation

First, go to the ticket section of the application. Once there, a floating action button appears in the bottom-right corner of the screen.

The ticket creation page opens. First, select the ticket type: Request or Incident. The numbered list below explains what each element on the screen does.

This screen appears when a new ticket is created from the home screen, the main menu, or the yellow (+) icon in the main ticket view.

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Tapping the button opens all the ticket options, with required and optional fields. The plugin options in GLPI define which fields are optional and which are required.   

  • Required:  bold. 
  • Optional: light grey.

The fields that can be marked as required are: category, location, urgency and observers

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Select the correct entity

To select the correct entity, tap the building icon in the top bar; a list opens with all the entities available for the profile.

An entity can contain sub-entities; tap the right arrow to move between them. 

  • Arrow pointing down: select the entity.
  • Arrow pointing right: view sub-entities.

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