Create a Task

To create a task, open a ticket. A (+) button sits in the bottom-right corner of the screen; tapping it opens the ticket actions menu, where Add a new task creates a task.

Create a task

The task shares most of the follow-up structure, with additional status, category and planning options.

1. Actualtime.ActualTime. WeIt areis goingcovered toin explaindetail it later.below. 
2. Put the task on hold.
3. Public or private task. The client does not always need to see this information.
4. Mark the task as done.
5. Task category.
6. Task duration.
7. Assigned technician.
8. Plan the task.

Work with an ActualTime

The first option of the menu is the timer: it counts the time from when the task is started until it is paused.

Notification permissions must be enabled on the device. ActualTime relies on them to track time in the background and to alert when a task is running.

The ActualTime timer starts with this option. Once active, it looks like this: 

TienesThere 3are formasthree deways mirarto cuantocheck tiempohow llevalong lathe tarea.task has been running. 

1. BannerMain principalbanner: lathe aplicaciónapp tealways mostraráshows en todo momento una banner dondefrom podráswhich accederthe atask lacan tareabe inclusoaccessed, estandoeven enfrom otraanother pantalla.screen.
2. ActualtimeTicket del propio ticket:ActualTime: paratapping accederthe aclock lasicon opcionesopens delthe actualtimeActualTime solooptions, tendráswhich pulsarshow enseveral elactions iconobesides delthe reloj,elapsed ahí se te mostrarán varias opciones a parte del tiempo transcurrido.time. 
3. MensajeTask de la tarea:message: cuandowhen unaa tareatask hayastarts, empezado,pauses pausadoor ofinishes finalizadoits suActualTime, actualtime se mostrará reflejado en el mensaje delthe ticket conmessage elreflects tiempoit quewith llevathe oelapsed queor duró.total time. 
   

Tapping the running task from another screen moves the view to it automatically.

With the counter running, the task can be opened to pause it or mark it as done desdefrom elthe iconoclock delicon relojdescribed quein hablamospoint en2 el anterior punto 2.above. 

The task can be started and paused as many times as needed. 

Finishing a task shows an alert asking for confirmation.

Change task status

There is another way to mark the task as done: a checkbox in the top-left corner of the ticket view. 

Tapping the checkbox asks for confirmation. 

After confirming, an arrow shows whether the task is finished. 

Edit task

Tasks can always be edited again: even after a task has been sent, it can be reopened and modified. Two options are available: 

1. Clock: edit the ActualTime.
2. Pencil: edit the task fields.
   

More ActualTime options

ActualTime has a wide range of customization options; these are the most important ones related to the app.

---