Skip to main content

Change Ticket Actors

To change the actors of a ticket, open the Request / Incident tab, depending on the type of ticket. Tap Actors; a list opens with the different actor types.

  1. Open the ticket.
  2. Go to the Request / Incident tab.
  3. Tap Actors.

image (21).pngimage (22).png

 

Add groups

To add groups, tap the button with the three-person icon. 

image (23).pngimage (26).png

Add individual people 

This process is similar: tap the button and select the person from the list. 

image (24).png

Self-assignment 

To get involved directly as an observer or technician, tap the person icon; the assignment is applied automatically. 

image (25).png

Remove people / groups

To remove people or groups, tap them and confirm the removal. 

image (27).png

Back to top