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View ticket history

Open the ticket and switch to the Historical tab at the bottom. This tab logs every change made to the ticket: tasks, status updates, last modification dates, and more.

Ticket list with a selected ticketTicket detail view showing bottom tabs

History entries

Each entry in the history shows four pieces of information:

  1. User who performed the action.
  2. Log describing what happened.
  3. Date when the change occurred.
  4. Log type categorising the entry.

History tab with log entriesimage.png

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