View ticket history

Open the ticket and switch to the Historical tab at the bottom. This tab logs every change made to the ticket: tasks, status updates, last modification dates, and more.

History entries

Each entry in the history shows four pieces of information:

1. TeinesUser quewho dirigirteperformed althe ticketaction.

queLog quieresdescribing consultarwhat happened. Date when the change occurred. Log type categorising the entry.

Vamos a la pestaña Historical y ahí podremos consultar los cambios de tareas del ticket, status, last update y más ...

Nombre del usuario El log (que ocirrío) Fecha Tipo de log