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3. Scope

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Part of the BSM manual — see also 1. Introduction, 2. What's New, 4. Setup, 5.1 How to use, 5.2 Business Services, 5.3 Application Services, 5.4 Service Map, 5.5 RACI Matrix, 6. Troubleshooting.

Reference only — see 4. Setup for how to configure each of these.

3.1 Definitions

  • Business Service — a Tier 1 record representing something the organisation delivers or depends on as a whole, such as a customer portal or a payroll run.
  • Application Service — a Tier 2 record representing a specific application or system that supports one or more Business Services.
  • RACI — the four roles a person, group or supplier can hold against a service: Responsible (does the work), Accountable (answers for the outcome), Consulted (asked for input), Informed (kept up to date). BSM lets several users, groups and suppliers hold the Consulted and Informed roles at once; Responsible and Accountable are each a single user/group (plus, for Accountable, an optional supplier).
  • Service Map — the diagram view showing how Business Services, Application Services and the GLPI assets under them connect.

3.2 Assets, management & administration items

  • Assets and other GLPI items that a service links to (servers, network equipment, software installations, and others as configured) — BSM reads these to build the Service Map; it does not modify them.
  • Users, Groups and Suppliers — assigned to services as RACI actors.
  • Manufacturers and States — an Application Service records its publisher (Manufacturer) and status (State); a State must be explicitly marked visible for Application Services (in Setup > Dropdowns > State, or the State's own form) before it appears as a choice.

3.3 Automatic actions

None.

See 4.2 Configuration.

3.4 Notifications

None.

3.5 Rules

None.

3.6 Permissions

BSM adds its own rights, set per profile under the plugin's tab on Administration > Profiles:

  • Business Service and Application Service — the usual Read/Create/Update/Delete/Purge rights, plus the two notes rights, control who can see and manage each tier's records.
  • Configuration — Read/Create/Update/Delete/Purge on the Setup > General > BSM screen.
  • RACI Matrix — Read to view the matrix page, and to view another user's, group's or supplier's "RACI (as actor)" tab. The matrix itself is read-only; actors are assigned from each service's own form, so the Update right on this screen has no effect. A user always sees their own "My RACI" tab regardless of this right.

See 4.3 Permissions.

Generated for BSM 0.21.0-beta.1 on GLPI 11.0.8 — 2026-09-13.

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