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2. What's New

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Part of the BSM manual — see also 1. Introduction, 3. Scope, 4. Setup, 5.1 How to use, 5.2 Business Services, 5.3 Application Services, 5.4 Service Map, 5.5 RACI Matrix, 6. Troubleshooting.

Unreleased

New

  • Every service's own form now has a single Actors section covering Responsible, Accountable, Consulted and Informed — see 5.2 Business Services and 5.3 Application Services. Consulted and Informed can hold several users and groups; Application Services can also name several Suppliers as Consulted.
  • The RACI Matrix page is now a full-width, read-only overview of every Business Service and its Application Services, with a filter per role (Responsible/Accountable/Consulted/Informed) and a filter by linked service — see 5.5 RACI Matrix. Actors are assigned from each service's own form, not from the Matrix.
  • Added a CSV export to the RACI Matrix that respects the current filters.
  • Added My RACI (on your own Preferences) and RACI (as actor) (on another User, a Group, or a Supplier) tabs, listing every service that person, team or supplier is an actor for, and in which role.
  • Both Business and Application Services can now name a Supplier as part of Accountable, alongside the usual user/group.
  • Added a fullscreen button to the Service Map canvas.
  • Added a Legend panel to the Service Map explaining tier colours, badge colours and the network equipment border style.
  • Group boxes on the Service Map now show which grouping was used (e.g. "Role: Entry Point").
  • "Group by: Cluster (Appliance)" is now two separate options, Appliance and Cluster, since they're different things in GLPI.
  • Added a Zoom step setting (Setup > General > BSM) to control how fast the mouse wheel zooms the Service Map.
  • Application Services on the Service Map now show a different avatar colour per environment (Production, Pre-production, Development, Test), documented in the Legend.
  • Application Service's Accountable now has its own dedicated owner/group fields instead of showing the same names as Responsible.
  • Application Service form: added a "Copy actors from Business Service" button that fills in empty Responsible/Accountable fields from the linked Business Service — see 5.3 Application Services.

Fixed

  • Fixed the Service Map / Impact Analysis diagram: with a "Group by" option active (the default), most nodes could end up missing or stacked invisibly on top of each other instead of spread out in their groups.
  • Fixed selecting "Group by: Contract", "Domain" or "Cluster (Appliance)" silently behaving as if "Role" were still selected.
  • Fixed item names containing "&", "<" or similar characters showing their literal escaped code instead of the actual character on the Service Map.
  • Fixed each item's itemtype icon not appearing inside its avatar on the Service Map.
  • Fixed the corner badge on Service Map avatars being cropped.
  • Fixed Service Map captions overlapping the row below instead of sitting neatly beside each node.

Generated for BSM 0.21.0-beta.1 on GLPI 11.0.8 — 2026-09-13.

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