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2. What's New

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Part of the BSM manual — see also 1. Introduction, 3. Scope, 4. Setup, 5. Usage, 6. Troubleshooting.

Unreleased

New

  • Consulted is now a real, editable field for Business Services and Application Services — see 5.1 Business Services.
  • The RACI summary tab on each service's form can now assign or remove Consulted actors directly, without opening the RACI Matrix page.
  • Consulted and Informed are now fully editable on the RACI Matrix, Application Services can have multiple Suppliers, changes save immediately, and there's a new filter to find services by assigned user, group or supplier.
  • The RACI Matrix page has been reworked into a full-width, sortable, filterable list matching GLPI's native screens.
  • Added a fullscreen button to the Service Map canvas.
  • Added a Legend panel to the Service Map explaining tier colours, badge colours and the network equipment border style.
  • Group boxes on the Service Map now show which grouping was used (e.g. "Role: Entry Point").
  • "Group by: Cluster (Appliance)" is now two separate options, Appliance and Cluster, since they're different things in GLPI.
  • Added a Zoom step setting (Setup > General > BSM) to control how fast the mouse wheel zooms the Service Map.
  • Application Services on the Service Map now show a different avatar colour per environment (Production, Pre-production, Development, Test), documented in the Legend.
  • Application Services now have a real, editable Accountable column on the RACI Matrix instead of an inherited placeholder, and both Business and Application Services can now name a Supplier as part of Accountable.
  • Application Service's Accountable now has its own dedicated owner/group fields instead of showing the same names as Responsible.
  • Added a RACI Matrix filter to show a single Business Service together with its linked Application Services, or an Application Service together with every Business Service it affects.
  • Application Service form: added a "Copy actors from Business Service" button that fills in empty Responsible/Accountable fields from the linked Business Service — see 5.1 Business Services.
  • Informed can now hold several Users and Groups, on both Business and Application Services, and is now editable from the Service RACI tab too, not just the Matrix page.

Fixed

  • Fixed the Service Map / Impact Analysis diagram: with a "Group by" option active (the default), most nodes could end up missing or stacked invisibly on top of each other instead of spread out in their groups.
  • Fixed selecting "Group by: Contract", "Domain" or "Cluster (Appliance)" silently behaving as if "Role" were still selected.
  • Fixed item names containing "&", "<" or similar characters showing their literal escaped code instead of the actual character on the Service Map.
  • Fixed each item's itemtype icon not appearing inside its avatar on the Service Map.
  • Fixed the corner badge on Service Map avatars being cropped.
  • Fixed Service Map captions overlapping the row below instead of sitting neatly beside each node.

Generated for BSM 0.18.0-dev on GLPI 11.0.8 — 2026-09-07.

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