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1. Introduction

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Part of the BSM manual — see also 2. What's New, 3. Scope, 4. Setup, 5.1 How to use, 5.2 Business Services, 5.3 Application Services, 5.4 Service Map, 5.5 RACI Matrix, 5.6 RACI summaries, 6. Troubleshooting.

1.1 What BSM does

BSM (Business Service Manager) lets you model the services your organisation delivers or depends on, and see how they connect to the assets that support them. It introduces two new record types — Business Services and Application Services — and a Service Map that draws the live dependency chain between them and the GLPI assets underneath, so an incident on a piece of hardware or software can be traced up to the business service it ultimately affects.

1.2 PainKey points it addressesbenefits

    GLPI tracks individual assets well, but it has no native way to answer "which business services does this server actually support, and who is accountable for them?" BSM fills— that gap:link ithad addsto be kept in someone's head or a businessspreadsheet. layerNothing above the asset inventory, recordsrecorded who iswas Responsible, Accountable, Consulted andor Informed (RACI) for each service, and renders the dependency chain as a diagramservice so— assignments lived in tickets, emails or institutional memory, not in one place anyone could check. Tracing the impact of a change or an outage ismeant visiblepiecing together which assets fed which service by hand, with no diagram or dependency chain to look at. There was no single, filterable view of every service's actors at once — auditing who held which role across the whole organisation meant opening one record at a glancetime. insteadFinding ofout havingwhat toyou bepersonally piecedwere togetheron fromthe ticketshook andfor institutionalmeant memory.asking around or searching every service one by one — there was no page that simply listed it.

    1.3 Features

      1. Model Business Services and Application Services as first-class GLPI records, each classified by type and scope.
      2. AAssign RACIResponsible, MatrixAccountable, pageConsulted givingand oneInformed sortable,actors filterable,(users, read-onlygroups, viewsuppliers) ofdirectly on each service's own form.
    Check every service's Responsible/Accountable/Consulted/InformedRACI assignments acrossat theonce, wholefiltered organisation.by role or by linked service, from a single RACI Matrix page. ARecap a single service's own actors from a "Service RACI" tab on everyits Business Service and Application Service, recapping that one service's own actorsrecord, with a link straight to its row on the Matrix. Look up every service a user, group or supplier is named on from a "My RACI" and(own Preferences) or "RACI (as actor)" tabs(another onUser/Group/Supplier) a user's own Preferences, and on a User, Group or Supplier record, showing every service that person, team or supplier is an actor for and why.tab. ADraw Servicethe Mapdependency diagramchain showing howfrom Business Services,Services down through Application Services andto the underlying GLPI assetsassets, underas thema connect,diagram with grouping, a legend and a fullscreen mode. Configurable settings forConfigure which asset types feed the map, how those types are grouped into tiers, and how the map's canvas behaves (layout, zoom sensitivity, summary thresholds). AFill in an Application Service's empty Responsible/Accountable fields from its linked Business Service with one "Copy actors from Business Service" buttonbutton, oninstead anof Applicationtyping Service's form that fills in its empty Responsible/Accountable fields from the Business Service it's linked to, saving the same actors from being typed inthem twice.

    Generated for BSM 0.21.0-beta.1 on GLPI 11.0.8 — 2026-09-13.

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