6. Troubleshooting

Part of the Agile Project Management manual — see also 1. Introduction, 2. What's New, 3. Scope, 4.1 General setup, 4.2 Labels and notifications, 5.1 The board, 5.2 Cards, 5.3 Labels and checklists.

A project doesn't appear on the Kanban board(s)

A project only has a board when it is a Kanban Ticket project, is not a template and is not in the trash. Check its type first on the project's Agile Project Management tab. On the global Kanban board, a project whose state is flagged Finished (Setup → Dropdowns → Project states) is also left out unless Show finished projects is switched on in the Filter projects window, and a project unticked in that window stays hidden until it is ticked again.

Card actions are missing or greyed out

Every card action (add, move, edit title, edit description, delete, restore, permanently delete, assign a user, assign a label, edit the checklist, edit real dates, link tickets to a task, add a comment) is its own box under Administration → Profiles → a profile → Agile Project Management. None of them implies another, so a user missing one box loses exactly that one action and keeps the rest. Check the box for the missing action rather than assuming the whole board is locked. Deleting a ticket card also needs the right to update the project.

Labels, the checklist, real dates or the Tickets section are read-only

Each of these has its own box on the profile's Agile Project Management tab: Assign a label to a card, Edit a card checklist, Edit real dates and Link tickets to a task. Updating the plugin ticks new boxes once on the profiles that can update projects; if an administrator unticked one since, it stays unticked. Tick the box for the part that is read-only.

Real start or end dates stay empty

The board fills in the real dates only when a task is moved on the board. The Real start date is set when the task leaves the first column (or the Unsorted column), and the Real end date when it reaches a column whose project state is flagged Finished (Setup → Dropdowns → Project states). A task edited elsewhere in GLPI, or moved into a state that is not flagged Finished, keeps its dates as they were. Moving a task back out of a finished column clears its end date. A user with Edit real dates can set either date by hand in the card window.

Hours look wrong, or a task shows as Late

The hours spent on a task are its Effective duration plus the time logged on the tickets linked to it (Tickets duration, read-only in the card window); hover the hours on the card to see the breakdown. A task is late when that total is over its Planned duration; a task with no planned duration is never late. Check that the task's planned duration is set and that time logged on its tickets was meant for this task.

Private comments are missing for some users

Whether a user sees a ticket card's private comments depends on GLPI's own See private ones right for followups, on the profile's Assistance tab, not on anything in the plugin's tab. A user with every Agile Project Management right but without that GLPI right never sees private comments on the board either.

A notification event never fires

Check three things, in order. First, the notification is still Active under Setup → Notifications → Notifications (search on item type Kanban). Second, it has a recipient who should receive this event: on install, every event notifies only the project's Manager, so team members get nothing until a recipient such as Project task team user is added on the notification's Recipients tab. Third, the recipient has a valid e-mail address.

A project state doesn't show up as a board column

A column exists only for a project state chosen in one of the six fields of the Kanban Ticket block of the configuration (Setup → General → Agile Project Management). Adding a state under Setup → Dropdowns → Project states does not add a column by itself. Cards whose state is not chosen there are not lost: they appear in the Unsorted column at the far left of the board until their state is mapped or changed.

Followups written by the board have the wrong request source

Comments posted on a ticket card, and the followup written when a ticket card is moved to the Pending column, use the Request sources by default option of the configuration. Left empty, GLPI's own default request source applies, which may not be the one expected. Set it under Setup → General → Agile Project Management → General options.

Generated for Agile Project Management 2.2.0-alpha.2 on GLPI 11.0 — 2026-09-25.