# Create and modify Solutions

Solutions are created the same way as follow-ups or tasks: tap the button in the bottom-right corner, select Solution, write the reason and send it.

Once sent, the solution appears in the message list with two options: approve or reject.

[![image.png](https://docs.tic.gal/uploads/images/gallery/2026-08/scaled-1680-/0B2image.png)](https://docs.tic.gal/uploads/images/gallery/2026-08/0B2image.png)[![image.png](https://docs.tic.gal/uploads/images/gallery/2026-08/scaled-1680-/ooHimage.png)](https://docs.tic.gal/uploads/images/gallery/2026-08/ooHimage.png)[![41nimage.png](https://docs.tic.gal/uploads/images/gallery/2026-08/scaled-1680-/kxo41nimage.png)](https://docs.tic.gal/uploads/images/gallery/2026-08/kxo41nimage.png)

### Reject the solution

Rejecting the solution asks for a reason. The message list then shows it as rejected.

[![image.png](https://docs.tic.gal/uploads/images/gallery/2026-08/scaled-1680-/Tb4image.png)](https://docs.tic.gal/uploads/images/gallery/2026-08/Tb4image.png)[![image.png](https://docs.tic.gal/uploads/images/gallery/2026-08/scaled-1680-/B0Fimage.png)](https://docs.tic.gal/uploads/images/gallery/2026-08/B0Fimage.png)

### Approve the solution

Approving a solution asks for a comment; once it is sent, the ticket is closed. The ticket may be closed, but a satisfaction survey remains open, where the solution can be rated from 1 to 5.

<p class="callout info">Once the solution is approved, no further updates can be written to the ticket. </p>

1. The approved solution is shown in the message list as approved.

[![image.png](https://docs.tic.gal/uploads/images/gallery/2026-08/scaled-1680-/Xv3image.png)](https://docs.tic.gal/uploads/images/gallery/2026-08/Xv3image.png)