# Create a Ticket

### Go to ticket creation

First, go to the ticket section of the application. Once there, a floating action button appears in the bottom-right corner of the screen.

[![image.png](https://docs.tic.gal/uploads/images/gallery/2026-08/scaled-1680-/vn7image.png)](https://docs.tic.gal/uploads/images/gallery/2026-08/vn7image.png)[![image.png](https://docs.tic.gal/uploads/images/gallery/2026-08/scaled-1680-/hsdimage.png)](https://docs.tic.gal/uploads/images/gallery/2026-08/hsdimage.png)

The ticket creation page opens. First, select the ticket type: **Request** or **Incident**. The numbered list below explains what each element on the screen does.

[![Screenshot_20260807_110430.png](https://docs.tic.gal/uploads/images/gallery/2026-08/scaled-1680-/screenshot-20260807-110430.png)](https://docs.tic.gal/uploads/images/gallery/2026-08/screenshot-20260807-110430.png)

The plugin options Xtended in GLPI define which fields are optional and which are required.

- **Required:**  bold.
- **Optional:** light grey.

<p class="callout info">**The fields that can be marked as required are:** category, location, urgency and observers</p>

[![image (18).png](https://docs.tic.gal/uploads/images/gallery/2026-08/scaled-1680-/image-18.png)](https://docs.tic.gal/uploads/images/gallery/2026-08/image-18.png)

### Select the correct entity

To select the correct entity, tap the building icon in the top bar; a list opens with all the entities available for the profile.

An entity can contain sub-entities; tap the right arrow to move between them.

1. **Arrow pointing down:** select the entity.
2. **Arrow pointing right:** view sub-entities.

[![image.png](https://docs.tic.gal/uploads/images/gallery/2026-08/scaled-1680-/mqXimage.png)](https://docs.tic.gal/uploads/images/gallery/2026-08/mqXimage.png)[![image.png](https://docs.tic.gal/uploads/images/gallery/2026-08/scaled-1680-/tHTimage.png)](https://docs.tic.gal/uploads/images/gallery/2026-08/tHTimage.png)