Change the ticket category

To change the category of a ticket, open the Request / Incident tab. An arrow in the top bar shows the category options.

  1. Open the ticket.
  2. Go to the Request / Incident tab.
  3. Tap the arrow in the top bar.
  4. Tap Modify category.

The list shows all the categories available for the profile or entity.

A category can contain subcategories. 

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Revision #5
Created 2026-08-07 08:26:42 UTC by Yago Otero
Updated 2026-08-12 07:21:39 UTC by Yago Otero