# Asset Handover

# Read and assign assets to a user

> How to read the assets a user has and assign new ones from the Asset Handover section.

### 1. Open Asset Handover

From the main screen, open the side menu and tap **Asset Handover** to enter the section.

[![Side menu with Asset Handover](https://docs.tic.gal/uploads/images/gallery/2026-08/scaled-1680-/75fimage.png)](https://docs.tic.gal/uploads/images/gallery/2026-08/75fimage.png)

### 2. Choose how to assign

[![Assign options](https://docs.tic.gal/uploads/images/gallery/2026-08/scaled-1680-/HYyimage.png)](https://docs.tic.gal/uploads/images/gallery/2026-08/HYyimage.png)

The screen offers two options: **Read QR code** and **Select user**. This guide covers the **Select user** flow.

### 3. Select the user

[![User list](https://docs.tic.gal/uploads/images/gallery/2026-08/scaled-1680-/G5Aimage.png)](https://docs.tic.gal/uploads/images/gallery/2026-08/G5Aimage.png)

The user list opens. Tap the user who receives the asset. In the example, **Alex Smith**.

### 4. Read and assign from the user profile

[![User profile with asset actions](https://docs.tic.gal/uploads/images/gallery/2026-08/scaled-1680-/5heimage.png)](https://docs.tic.gal/uploads/images/gallery/2026-08/5heimage.png)

Tapping a user opens their profile, where the assets of that person can be read and new ones can be assigned. Two actions are available:

1. **Add new assets** opens the asset list to assign a new asset.
2. **Asset list** shows the assets the user already has.

### 5. Pick the asset

[![image.png](https://docs.tic.gal/uploads/images/gallery/2026-08/scaled-1680-/4yaimage.png)](https://docs.tic.gal/uploads/images/gallery/2026-08/4yaimage.png)

The asset list opens with the available assets. Tap the asset to assign.

### 6. Asset added

[![User profile with the new asset](https://docs.tic.gal/uploads/images/gallery/2026-08/scaled-1680-/5hximage.png)](https://docs.tic.gal/uploads/images/gallery/2026-08/5hximage.png)

Back in the user profile, the asset list shows the previous asset and the newly assigned one.

# Assign an item to a ticket

Items are assigned to a ticket from the GLPI web interface. Once linked, they appear in the **Items** tab of the ticket inside the app.

## Link an item from GLPI

Open the ticket in the GLPI web interface and switch to the **Items** tab.

[![GLPI ticket view with Items tab highlighted](https://docs.tic.gal/uploads/images/gallery/2026-08/scaled-1680-/pyyimage.png)](https://docs.tic.gal/uploads/images/gallery/2026-08/pyyimage.png)

Select the item type and the device, then click **Add**.

[![Add item dialog with type and device selectors](https://docs.tic.gal/uploads/images/gallery/2026-08/scaled-1680-/7kpimage.png)](https://docs.tic.gal/uploads/images/gallery/2026-08/7kpimage.png)

## View items in the app

Once the item is linked, it shows up in the **Items** tab at the bottom of the ticket detail screen.

[![image.png](https://docs.tic.gal/uploads/images/gallery/2026-08/scaled-1680-/6hlimage.png)](https://docs.tic.gal/uploads/images/gallery/2026-08/6hlimage.png)

Tapping an item opens its full detail: raw information, linked tickets, and available quick actions.

[![image.png](https://docs.tic.gal/uploads/images/gallery/2026-08/scaled-1680-/HsVimage.png)](https://docs.tic.gal/uploads/images/gallery/2026-08/HsVimage.png)