# Daily use — technician (mobile app)

### 6.1 Open the Waypoint section

Once the plugin is installed and the technician's profile has the right permissions, a **Waypoint** entry appears in the app's main menu.

![16-mobile-main-menu.jpg](https://docs.tic.gal/uploads/images/gallery/2026-08/16-mobile-main-menu.jpg)

*The app's main menu — "Route optimizer" among the other modules.*

### 6.2 Create the route

If there is no route in progress, the screen shows an empty state. Tap the **"+"** button to start planning.

A list of eligible tickets opens — those linked to a route and assigned to the technician. Select the ones to visit. When you confirm, **the optimal order of stops is calculated automatically** based on distance and traffic conditions.

If a particular ticket must be visited first regardless of what the optimiser suggests, **long-press** it before confirming. A **star** marks it, and it will be placed as the first stop; the remaining stops are optimised around it.

![17-mobile-empty-route.jpg](https://docs.tic.gal/uploads/images/gallery/2026-08/17-mobile-empty-route.jpg)

*"There is no active Route" — the empty state, with the "+" button to start planning.*

![18-mobile-ticket-selection.jpg](https://docs.tic.gal/uploads/images/gallery/2026-08/18-mobile-ticket-selection.jpg)

*"Choose your tickets" — two tickets selected, #39 additionally marked with the star that forces it as the first stop.*

### 6.3 The route screen

Once created, the route is shown as an **ordered list of stops**, each with its ticket and location. Each stop offers two buttons:

- **Play:** opens the travel panel for that stop, where the trip is started and stopped.
- **Map:** opens your usual maps application (Google Maps, Waze, etc.) with the destination already set, so you can start turn-by-turn navigation there.

Tapping the body of a stop opens a **summary of the ticket** — title, location, status and assigned technician — with a shortcut to open the full ticket without leaving the route.

The **options menu (⋮)** at the top offers two actions:

- **Edit route:** add stops, remove them or change the order. Each change creates a new version of the route and keeps the previous one in the history.
- **Cancel route:** ends and discards the current route if it will not be completed.

![19-mobile-route-screen.jpg](https://docs.tic.gal/uploads/images/gallery/2026-08/19-mobile-route-screen.jpg)

*The route screen: current ticket, current stop and the upcoming stops queued below.*

![20-mobile-options-menu.jpg](https://docs.tic.gal/uploads/images/gallery/2026-08/20-mobile-options-menu.jpg)

*The options menu open, with "Edit route" and "Cancel route".*

![21-mobile-ticket-summary.jpg](https://docs.tic.gal/uploads/images/gallery/2026-08/21-mobile-ticket-summary.jpg)

*Ticket summary panel — location and description, with a shortcut to view the full ticket.*

### 6.4 Complete a stop

This is the core cycle, repeated for every stop on the route.

1. **Set off.** Tap **Play** on the stop and then **Start**. GPS tracking and the travel timer begin. Use the Map button whenever you want guided navigation.
2. **Arrive.** Tap **Stop**. The trip is closed, the distance actually travelled is recorded, and **the work timer starts on its own** — you do not need to start it manually.
3. **Work on the ticket.** The work timer keeps running, and a notification on the phone shows it is active even if you leave the app.
4. **Finish.** Tap **Stop** on the work timer. The stop is marked as completed and the route moves on to the next one.

When the last stop is completed, **the route is closed automatically**. There is no separate "finish route" button.

![22-mobile-travel-before.jpg](https://docs.tic.gal/uploads/images/gallery/2026-08/22-mobile-travel-before.jpg)

*Travel panel before departure — GO button, timer at 00h 00m:00s.*

![23-mobile-travel-progress.jpg](https://docs.tic.gal/uploads/images/gallery/2026-08/23-mobile-travel-progress.jpg)

*"On the way" — the travel timer running, END button to mark arrival.*

![24-mobile-work-timer.jpg](https://docs.tic.gal/uploads/images/gallery/2026-08/24-mobile-work-timer.jpg)

*"Working on site" — the work timer already running right after the trip was stopped, with no manual start needed.*

![25-mobile-notification.jpg](https://docs.tic.gal/uploads/images/gallery/2026-08/25-mobile-notification.jpg)

*The phone's notification tray showing the active ActualTime timer while the app is in the background.*