# 5.1 Training Courses

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![logo](https://docs.tic.gal/uploads/images/gallery/2026-09/V5VjQCc3SXqC0MB2-embedded-image-ifqbky9g.png)

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*Part of the **talent** manual — see also [1. Introduction](https://docs.tic.gal/books/talent/page/1-introduction), [2. What's New](https://docs.tic.gal/books/talent/page/2-whats-new), [3. Scope](https://docs.tic.gal/books/talent/page/3-scope), [4. Setup](https://docs.tic.gal/books/talent/page/4-setup), [5.2 Training Certifications](https://docs.tic.gal/books/talent/page/52-training-certifications), [5.3 Skills](https://docs.tic.gal/books/talent/page/53-skills), [6. Troubleshooting](https://docs.tic.gal/books/talent/page/6-troubleshooting).*

### 5.1.1 Configuring document headings

Talent has one general configuration screen: which document heading a Certification's and a Course's uploaded files are filed under.

#### 5.1.1.1 Open the Talent configuration screen

From the main menu choose **Setup > General**, then the **Talent** tab.

![The Talent configuration screen, showing the document headings uploads are filed under.](https://docs.tic.gal/uploads/images/gallery/2026-09/MKw7RYD49I6P1IvK-embedded-image-57plyk7r.png)

*The Talent configuration screen, showing the document headings uploads are filed under.*

> **Note:** - **Certification document heading** — the document category a new User Certification's uploaded file is filed under.
- **Syllabus document heading** — the same, for a Course's uploaded syllabus.
Both are optional; leaving one empty files uploads without a heading rather than blocking the upload.

### 5.1.2 Enabling effectiveness on a course

Effectiveness evaluation (see 5.1.4) is not a global setting — it is switched on per course, the same place a course's name and supplier are set.

#### 5.1.2.1 Create a course with effectiveness enabled

On a course's form, tick **Enable effectiveness evaluation** to reveal three extra fields:
- **Evaluation responsible** — who is expected to carry out the effectiveness evaluation for editions of this course. Optional; left empty, any user with the right can still evaluate.
- **Evaluation method** — *Questionnaire* or *Direct observation*, recorded for reference only; it does not change how the evaluation form behaves.
- **Evaluation delay (months)** — how many months after an edition ends its evaluation window stays open, from 1 to 12. Required once effectiveness is enabled: a course with effectiveness on but no delay would have no evaluation window at all, so nothing could ever be evaluated — GLPI rejects saving that combination.

![In this example: effectiveness is enabled with a 3-month evaluation window, using direct observation, with Jane Smith as the evaluation responsible.](https://docs.tic.gal/uploads/images/gallery/2026-09/H2v5QsSN6Cscmk8u-embedded-image-zjwfnn8x.png)

*In this example: effectiveness is enabled with a 3-month evaluation window, using direct observation, with Jane Smith as the evaluation responsible.*

#### 5.1.2.2 Save the course

Click **Add** to create the course. From now on, every edition scheduled under it opens an Effectiveness evaluations tab once completed.

### 5.1.3 Granting Talent permissions

Talent rights are granted per profile, one row per itemtype, alongside every other plugin's rights on the same Profile form.

#### 5.1.3.1 Open a profile's Talent rights

From the main menu choose **Setup > Profiles**, open a profile, then switch to its **Talent** tab.

![The Talent rights matrix: one row per itemtype, with the standard Read/Update/Create/Delete/Purge columns.](https://docs.tic.gal/uploads/images/gallery/2026-09/f2ehgJsZcGnFqnhe-embedded-image-thuhhsfc.png)

*The Talent rights matrix: one row per itemtype, with the standard Read/Update/Create/Delete/Purge columns.*

> **Note:** A profile only sees the Talent menu, and only the itemtypes it has at least Read on. Evaluations and Effectiveness evaluations carry one extra option beyond the standard rights — see 5.1.4 and 5.3.3 — letting a profile holding it evaluate any user, not just the members of a group it manages.

### 5.1.4 Creating a course

A course is the reusable template for a training subject — its name, supplier, reference code and default duration. Courses do not have dates or attendees of their own; those live on the editions scheduled under a course.

#### 5.1.4.1 Open the course list

From the main menu choose **Management > Talent > Courses**. The list shows every course the current entity can see.

![The course list, scoped to the current entity.](https://docs.tic.gal/uploads/images/gallery/2026-09/zJ17FVjUm9aCjYCV-embedded-image-tvxd98t2.png)

*The course list, scoped to the current entity.*

#### 5.1.4.2 Start a new course

Click **Add** to open a blank course form.

#### 5.1.4.3 Fill in the course details

- **Name** and **Reference code** — the course's title and a short internal identifier you choose, used to tell similar courses apart in lists and reports. Both required.
- **Supplier** — the organization or trainer delivering it. Required.
- **Course type** — a category you define (e.g. "Professional Licenses", "Compliance"). Required.
- **Duration (hours)** — the course's expected length. Informational only; it does not block edition scheduling.
- **Scope** — optionally restricts which GLPI groups the course is intended for. Leaving it empty means it applies to everyone.
- **Active** — controls whether the course can be selected when scheduling a new edition. An inactive course stays visible in lists and reports but drops out of the edition-creation dropdown.

![In this example: a supplier-delivered, active course, 8 hours, filed under the "Professional Licenses" course type.](https://docs.tic.gal/uploads/images/gallery/2026-09/1yT3t8Q8MixeG0rj-embedded-image-wxfixkhy.png)

*In this example: a supplier-delivered, active course, 8 hours, filed under the "Professional Licenses" course type.*

#### 5.1.4.4 Save the course

Click **Add** to create the course. GLPI returns to the course list, and the new entry appears there.

![The new course appears in the list.](https://docs.tic.gal/uploads/images/gallery/2026-09/HZDLdYCtm7YntuBu-embedded-image-gneur7mm.png)

*The new course appears in the list.*

> **Note:** A course's **Editions**, **User Certifications** and **Tickets** tabs appear once the course is saved — see the Editions chapter for scheduling a session under this course.

### 5.1.5 Scheduling an edition

An edition is one scheduled session of a course — its dates, delivery format and status. A course can have any number of editions over time; enrollments and attendance are always recorded against a specific edition, never against the course itself.

#### 5.1.5.1 Open the edition list

From the main menu choose **Management > Talent > Editions**. The list shows every scheduled session across all courses the current entity can see.

![The edition list, scoped to the current entity.](https://docs.tic.gal/uploads/images/gallery/2026-09/4xjkFgEsBN9NgHa1-embedded-image-zgo0n2tm.png)

*The edition list, scoped to the current entity.*

#### 5.1.5.2 Start a new edition

Click **Add** to open a blank edition form.

#### 5.1.5.3 Fill in the edition details

- **Name** — a title for this session (e.g. including a date or cohort). Required.
- **Course** — the course this edition schedules a session of. Required; only active courses appear here.
- **Start date** / **End date** — the session's dates. Required.
- **Status** — *Planned* (the default, open for enrollment), *Not Delivered* (cancelled — requires a reason, see the warning below), or *Completed* (marks every enrolled attendee as Attended automatically).
- **Format** — how the session is delivered (e.g. in person, online).
- **Website** — an optional link, e.g. to a video-call room or a supplier's registration page.

![In this example: a session of "First Aid Certification", planned and running for two days.](https://docs.tic.gal/uploads/images/gallery/2026-09/PT4OeTsTMnyOoJmT-embedded-image-n563e8g9.png)

*In this example: a session of "First Aid Certification", planned and running for two days.*

> ⚠️ **Warning:** Setting **Status** to *Not Delivered* requires a reason and cannot be undone from the form alone — GLPI offers a **Clone** button on a not-delivered edition to reschedule it as a new one instead of trying to reuse the cancelled record.

#### 5.1.5.4 Save the edition

Click **Add** to create the edition. GLPI returns to the edition list, and the new entry appears there.

![The new edition appears in the list.](https://docs.tic.gal/uploads/images/gallery/2026-09/PCncNed9pPjg9rAe-embedded-image-uhjlfuco.png)

*The new edition appears in the list.*

> **Note:** An edition's **Enrollments** tab appears once it is saved — see the Enrollments chapter for enrolling users into a session.

### 5.1.6 Enrolling a user into an edition

An enrollment links one user to one edition, and is where attendance and outcome are recorded once the session has taken place. A user cannot be enrolled twice into the same edition.

#### 5.1.6.1 Open the enrollment list

From the main menu choose **Management > Talent > Enrollments**. The list shows every enrollment the current entity can see, across all editions.

![The enrollment list, scoped to the current entity.](https://docs.tic.gal/uploads/images/gallery/2026-09/t4xMtgajbNhwTYvM-embedded-image-q7oikzpk.png)

*The enrollment list, scoped to the current entity.*

#### 5.1.6.2 Start a new enrollment

Click **Add** to open a blank enrollment form.

#### 5.1.6.3 Fill in the enrollment details

- **Course** — pick the course first; it filters the **Edition** dropdown below to that course's own sessions.
- **User** — the person being enrolled. Required.
- **Edition** — the specific session the user is enrolled into. Required; only editions still in *Planned* status can accept new enrollments.
- **Attendance** — left at its default until the session takes place, then updated to record whether the user actually attended.

![In this example: enrolling a user into "Fire Safety Training — Q1 2026".](https://docs.tic.gal/uploads/images/gallery/2026-09/PkIR4LTqtN3zRSTz-embedded-image-lwbou89w.png)

*In this example: enrolling a user into "Fire Safety Training — Q1 2026".*

#### 5.1.6.4 Save the enrollment

Click **Add** to create the enrollment. GLPI returns to the enrollment list, and the new entry appears there.

![The new enrollment appears in the list.](https://docs.tic.gal/uploads/images/gallery/2026-09/CqBXmppq46bpWTIf-embedded-image-cogfbcve.png)

*The new enrollment appears in the list.*

#### 5.1.6.5 Enrolling several users at once

Repeating the single-enrollment form for a whole group is slow — **Mass Enrollment** enrolls any number of users into one edition in a single submission. Open it from the **+** icon next to the Talent menu title, or navigate to it directly.

#### 5.1.6.6 Pick the users and the edition

- **User** — a multi-select; add as many users as needed, one at a time.
- **Course** then **Edition** — same as the single-enrollment form: pick the course first to filter the Edition dropdown to its sessions.
- **Description** — optional, but applies identically to every enrollment this creates, not just one.

![In this example: enrolling two users into "Manual Handling Basics — Q1 2026" in one submission.](https://docs.tic.gal/uploads/images/gallery/2026-09/EdVhzkHwA9bsdjap-embedded-image-ffv0zb09.png)

*In this example: enrolling two users into "Manual Handling Basics — Q1 2026" in one submission.*

#### 5.1.6.7 Save the mass enrollment

Click **Add** to create one enrollment per selected user, all against the same edition.

![Both enrollments appear in the list, one per user.](https://docs.tic.gal/uploads/images/gallery/2026-09/wbUkn72tndyXnfcH-embedded-image-u4cp7yhd.png)

*Both enrollments appear in the list, one per user.*

### 5.1.7 Recording training effectiveness

Effectiveness measures whether a training actually changed on-the-job behavior, separately from whether the attendee simply completed the session. It is recorded per attendee, once the edition is completed, against evidence you attach yourself — never inferred automatically from attendance alone.

#### 5.1.7.1 Open the edition's Effectiveness tab

Effectiveness is only available on a course that has it enabled (see Setup), and only once the edition's status is *Completed*. Open the edition and switch to its **Effectiveness evaluations** tab.

![The Effectiveness evaluations tab lists every attendee, with an Evaluate action for anyone not yet evaluated.](https://docs.tic.gal/uploads/images/gallery/2026-09/KJtTgJ8YV95JXXHj-embedded-image-cicigroo.png)

*The Effectiveness evaluations tab lists every attendee, with an Evaluate action for anyone not yet evaluated.*

#### 5.1.7.2 Evaluate an attendee

Click **Evaluate** next to an attendee's row to open a blank effectiveness form for their enrollment.

#### 5.1.7.3 Fill in the result and its evidence

- **Result** — *Effective* (the training produced the intended change), *Partially effective* (some improvement, but short of the goal), or *Not effective* (no observable change). There is no automatic threshold; this is a judgment call made against the evidence below.
- **Evidence** — a GLPI ticket documenting what was observed (an incident that did or didn't recur, a follow-up review, a manager's note). Required: effectiveness is always backed by a concrete record, not a free-text opinion.

![In this example: recording an Effective result for Jane Smith's forklift recertification, backed by a ticket documenting the post-training observation.](https://docs.tic.gal/uploads/images/gallery/2026-09/KPOTTHju7mk6ra22-embedded-image-at9tgmcj.png)

*In this example: recording an Effective result for Jane Smith's forklift recertification, backed by a ticket documenting the post-training observation.*

#### 5.1.7.4 Save the evaluation

Click **Add** to record the result. GLPI returns to the edition's Effectiveness evaluations tab, which now shows the result and evaluation date for this attendee.

![The result now appears against the attendee, with the evaluation date GLPI recorded automatically.](https://docs.tic.gal/uploads/images/gallery/2026-09/3x50npcwEVC6ZfGY-embedded-image-mhbqez30.png)

*The result now appears against the attendee, with the evaluation date GLPI recorded automatically.*

> **Note:** An attendee can only be evaluated once, and only within the evaluation window a course's Setup configures (a number of months after the edition's end date). Outside that window, or before it, no **Evaluate** action appears for them.

> Generated for **talent 1.1.0-beta.3** on GLPI 11.0 — 2026-09-03.