# Getting Started
# 1. Introduction
*Part of the **talent** manual — see also [2. What's New](https://docs.tic.gal/books/talent/page/2-whats-new), [3. Scope](https://docs.tic.gal/books/talent/page/3-scope), [4. Setup](https://docs.tic.gal/books/talent/page/4-setup), [5.1 Training Courses](https://docs.tic.gal/books/talent/page/51-training-courses), [5.2 Training Certifications](https://docs.tic.gal/books/talent/page/52-training-certifications), [5.3 Skills](https://docs.tic.gal/books/talent/page/53-skills), [6. Troubleshooting](https://docs.tic.gal/books/talent/page/6-troubleshooting).*
## 1.1 What talent does
Talent adds training and skills management to GLPI: courses, scheduled editions of those
courses, enrollments, the certifications a person earns or holds as a result, and — beyond
training itself — a way to define the skills a role requires, evaluate people against them,
and see the result as radar charts on a person's own profile and on a team dashboard. It
lets a team plan and record workplace training and competence the same way GLPI already
tracks assets and tickets — scoped to entities, gated by rights, and linked to tickets when
a training request or a piece of evidence comes through the helpdesk.
## 1.2 Pain points it addresses
Training records (who attended what, when, and whether they're certified) tend to live in
spreadsheets disconnected from the rest of an organization's GLPI data. Talent keeps that
information inside GLPI: a course a supplier delivers, the editions (sessions) scheduled
for it, who enrolled and their outcome, and the certifications that come out of it —
including expiry tracking and a document attached as proof.
This isn't only a tidiness problem — several compliance frameworks explicitly require
demonstrable, up-to-date training and awareness records, something a spreadsheet is a weak
substitute for at audit time:
- **ISO 9001:2015, Clause 7.2 (Competence)** requires an organization to determine the
competence needed by people whose work affects quality, ensure that competence through
education, training or experience, and **retain documented information as evidence** —
certificates, licenses, on-the-job training records. Talent's User Certifications, with
issue/expiration dates and an attached document, are exactly that evidence.
- **ISO/IEC 27001:2022, Annex A Control 6.3 (Information security awareness, education and
training)** requires an ongoing, role-based training and awareness programme for all
personnel, with auditors expecting completion logs and evidence per person. Talent's
Enrollments (attendance/outcome per user per session) and User Certifications provide
that log.
- **Spain's Esquema Nacional de Seguridad (ENS, RD 311/2022)** separates this into two
distinct, continuous measures: **op.pers.3 (Concienciación / Awareness)** — keeping staff
alert to their security role through periodic reminders — and **op.pers.4 (Formación /
Training)** — ensuring regular, role-proportional training. Both must be demonstrated on
an ongoing basis, not as a one-off at onboarding, which is what Courses scheduling
repeated Editions over time is built for.
Talent doesn't certify compliance with any of these on its own, but it gives the team
responsible for it a real, queryable, entity-scoped record instead of an Excel file no
auditor can easily verify.
## 1.3 Features
- **Courses** — reusable templates for a training subject: name, supplier, reference code,
type, and default duration.
- **Editions** — a scheduled session of a course, with its own dates, status and delivery
format. A "Not Delivered" status requires a reason and offers a one-click Clone to
reschedule; a "Completed" status automatically marks every enrolled attendee as Attended.
- **Enrollments** — one user's participation in one edition, with attendance and outcome.
A Mass Enrollment tool enrolls several users into one edition at once.
- **Certifications** — the certification records a course can lead to, with a validity
period; **User Certifications** are the individual instances a user holds, with issue and
(auto-calculated) expiration dates and an optional supporting document.
- **Effectiveness** — a per-attendee judgment, recorded once an edition is completed and
within a configurable evaluation window, on whether the training actually changed
on-the-job behavior — backed by a linked ticket as evidence.
- **Skills, Skill Categories and Skillsets** — a skill (e.g. "Forklift Operation") is either
Transversal or Technical and filed under a matching category; a Skillset sets the target
score a GLPI Group is expected to reach on each skill it lists.
- **Evaluations** — a snapshot, on a given date, of one person's score (0–5, or N/A) against
every skill their group's Skillset targets. A Job Fit percentage and per-type averages are
calculated automatically from the scores.
- **Skill radar charts** — every user has a "Skills" tab on their own GLPI profile showing
two radar charts (Transversal and Technical) plotting their target, previous and current
score per skill, alongside their Job Fit and average scores.
- **Team dashboard** — a native GLPI dashboard aggregating every evaluation across a group
into two team-average radar charts and five KPI figures (Job Fit, average scores, team
members evaluated, and how many are below target), filterable by group.
- Entity isolation throughout: a technician only ever sees and manages the courses,
editions, enrollments, certifications, skills and evaluations in their own entity.
> Generated for **talent 1.1.0-beta.3** on GLPI 11.0 — 2026-09-03.
# 2. What's New
*Part of the **talent** manual — see also [1. Introduction](https://docs.tic.gal/books/talent/page/1-introduction), [3. Scope](https://docs.tic.gal/books/talent/page/3-scope), [4. Setup](https://docs.tic.gal/books/talent/page/4-setup), [5.1 Training Courses](https://docs.tic.gal/books/talent/page/51-training-courses), [5.2 Training Certifications](https://docs.tic.gal/books/talent/page/52-training-certifications), [5.3 Skills](https://docs.tic.gal/books/talent/page/53-skills), [6. Troubleshooting](https://docs.tic.gal/books/talent/page/6-troubleshooting).*
_Nothing to report yet._
> Generated for **talent 1.1.0-beta.3** on GLPI 11.0 — 2026-09-03.