# FAQ / Troubleshooting

# FAQ / Troubleshooting

Answers to the most common questions about RinoDicionarios, and what to do when something does not work as expected.

## The app says "Connection error to the dictionary"

RinoDicionarios searches the dictionaries online, so it needs an Internet connection. Check that your phone is connected to Wi-Fi or mobile data and search again. Your favorites are stored on your phone, so you can still check them without a connection. See [Favorites](/books/rd-core-features/page/favorites).

## I can't find a word

Check the following:

<ol>
<li>Make sure you are in the right dictionary and typing in the right language: Spanish in Spanish-Galician, Latin in Latin-Galician and Galician in the Etymological and Supplementary dictionaries. The text above the search field reminds you.</li>
<li>Check the spelling, or type the first letters and pick one of the suggestions.</li>
<li>Try the basic form of the word: the singular of a noun or the infinitive of a verb.</li>
<li>If you want to search a Galician word in the Spanish-Galician or Latin-Galician dictionary, turn on <strong>Reverse</strong>.</li>
</ol>

See [Searching the dictionaries](/books/rd-core-features/page/searching-the-dictionaries).

## I don't see the Reverse button

Reverse search is only available in the Spanish-Galician and Latin-Galician dictionaries. Select one of them in the dictionary picker. See [Home screen](/books/rd-getting-started/page/home-screen).

## I can't hear the word when I tap the speaker

The app uses your phone's text-to-speech engine. Check that the media volume is up and that your phone has a text-to-speech voice installed (in Android, in the phone's settings under *Text-to-speech output*).

## My favorites and recent searches have disappeared

**Settings → Clear history and cache** deletes both your recent searches and your favorites, and they can't be recovered. They are also deleted if you uninstall the app or clear its data from the phone's settings.

## How do I stop the Word of the day?

Tap **Disable Word of the day** in the Word of the day window, or turn off **Settings → Word of the day**. See [Word of the day](/books/rd-core-features/page/word-of-the-day).

## The app always opens with the same dictionary

The app opens with the dictionary set in **Settings → Default dictionary**. Change it there to start with a different dictionary.

## How do I change the language of the app?

Go to **Settings → Idioma / Language**. The title of this option is in Galician and English, so you can find it whatever language the app is in.

## How do I see the tutorial again?

Go to **Settings → Watch tutorial again**. The app goes back to the search screen and starts the tutorial.

## A message says an update is available

When a new version is published, a message appears at the bottom of the search screen. Tap **Update** to open the app store and install it.

## Related pages

- [First launch and tutorial](/books/rd-getting-started/page/first-launch-and-tutorial)
- [Searching the dictionaries](/books/rd-core-features/page/searching-the-dictionaries)
- [Favorites](/books/rd-core-features/page/favorites)
- [Settings](/books/rd-settings-customization/page/settings)