# 5.6 RACI summaries

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![logo](https://docs.tic.gal/uploads/images/gallery/2026-09/OaryrLSgMP860JnC-embedded-image-iitkt95k.png)

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*Part of the **BSM** manual — see also [1. Introduction](https://docs.tic.gal/books/bsm/page/1-introduction), [2. What's New](https://docs.tic.gal/books/bsm/page/2-whats-new), [3. Scope](https://docs.tic.gal/books/bsm/page/3-scope), [4. Setup](https://docs.tic.gal/books/bsm/page/4-setup), [5.1 How to use](https://docs.tic.gal/books/bsm/page/51-how-to-use), [5.2 Business Services](https://docs.tic.gal/books/bsm/page/52-business-services), [5.3 Application Services](https://docs.tic.gal/books/bsm/page/53-application-services), [5.4 Service Map](https://docs.tic.gal/books/bsm/page/54-service-map), [5.5 RACI Matrix](https://docs.tic.gal/books/bsm/page/55-raci-matrix), [6. Troubleshooting](https://docs.tic.gal/books/bsm/page/6-troubleshooting).*

Besides the organisation-wide RACI Matrix and each service's own editable Actors section, BSM has two more read-only RACI views: a **Service RACI** tab on every Business Service and Application Service, and a **My RACI** / **RACI (as actor)** tab on a user, a group or a supplier. Neither one edits anything — both exist to answer "who/what is on the hook here?" from a different starting point.

## 5.6.1 View a single service's RACI (Service RACI tab)

Open any Business Service or Application Service and choose its **Service RACI** tab. It recaps that one service's Responsible, Accountable, Consulted and Informed actors — the same data as the RACI Matrix row for this service, just without the rest of the organisation around it — and a **View in matrix** button jumps straight to that row on the full Matrix. This example opens **Customer Portal**.

![The Service RACI tab](https://docs.tic.gal/uploads/images/gallery/2026-09/8ElKZgxp945iUHlW-embedded-image-fvwb7j9p.png)

*The Service RACI tab*

## 5.6.2 View every service a user, group or supplier is on

Open a User, Group or Supplier record and choose its **RACI (as actor)** tab — it lists every service that person, team or supplier is named on, in which role(s), and (for a user) whether the role comes from their own assignment or from a group they belong to. The tab only appears when that actor has at least one assignment.

This example opens the **glpi** user record.

![The RACI (as actor) tab](https://docs.tic.gal/uploads/images/gallery/2026-09/ddJQ000aL1OGykzU-embedded-image-llczuf6l.png)

*The RACI (as actor) tab*

> **Note:** On your own user account, this same tab is titled **My RACI** and appears on Preferences as well as on your own User record — no BSM right is required to see your own assignments, only to look up someone else's.

> Generated for **BSM 0.21.0-beta.1** on GLPI 11.0.8 — 2026-09-13.