# 5.3 Application Services

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![logo](https://docs.tic.gal/uploads/images/gallery/2026-09/zZXYiQJC3DAa6Aex-embedded-image-wbc1txmx.png)

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*Part of the **BSM** manual — see also [1. Introduction](https://docs.tic.gal/books/bsm/page/1-introduction), [2. What's New](https://docs.tic.gal/books/bsm/page/2-whats-new), [3. Scope](https://docs.tic.gal/books/bsm/page/3-scope), [4. Setup](https://docs.tic.gal/books/bsm/page/4-setup), [5.1 How to use](https://docs.tic.gal/books/bsm/page/51-how-to-use), [5.2 Business Services](https://docs.tic.gal/books/bsm/page/52-business-services), [5.4 Service Map](https://docs.tic.gal/books/bsm/page/54-service-map), [5.5 RACI Matrix](https://docs.tic.gal/books/bsm/page/55-raci-matrix), [5.6 RACI summaries](https://docs.tic.gal/books/bsm/page/56-raci-summaries), [6. Troubleshooting](https://docs.tic.gal/books/bsm/page/6-troubleshooting).*

An Application Service is a Tier 2 record: the specific application or platform that delivers a Business Service, such as the identity system behind a customer portal or the batch job that runs payroll. Every Application Service is classified by its environment and status, and can name the people, teams and suppliers who maintain it.

## 5.3.1 Open the Application Services list

From the main menu choose **Management → Application Services**. Each row shows the service's type, publisher, environment and the group in charge.

![The Application Services list](https://docs.tic.gal/uploads/images/gallery/2026-09/GKjalIVckr7bgPUu-embedded-image-ooceddzr.png)

*The Application Services list*

## 5.3.2 Open an existing Application Service

Click a service's name to open its record. This example opens **Customer Identity Service**.

![An Application Service record](https://docs.tic.gal/uploads/images/gallery/2026-09/sqt68YL9Vsbf5hNo-embedded-image-ipjbqskl.png)

*An Application Service record*

## 5.3.3 Classify the service

- **Publisher** — the manufacturer of the application, an ordinary GLPI dropdown.
- **Environment** — *Production*, *Pre-production*, *Development* or *Test*. Mandatory: a service cannot be saved unclassified.
- **Status** — a GLPI State, filtered to the states an administrator has marked visible for Application Services. Mandatory alongside Environment.
In this example, **Customer Identity Service** is Production, published by Acme Software.

![Publisher, Environment and Status](https://docs.tic.gal/uploads/images/gallery/2026-09/sqt68YL9Vsbf5hNo-embedded-image-ipjbqskl.png)

*Publisher, Environment and Status*

## 5.3.4 Assign who maintains the service

- **Technician in charge** / **Group in charge** — the *Responsible* side.
- **Application owner** / **Application owner group** — the *Accountable* side.
- **Supplier in charge** — a single supplier, also part of *Accountable*.
- **Suppliers** (under Consulted) — any number of suppliers who are asked for input; **Customer Identity Service** names both Managed Hosting Co. and Cloud Support Partners here.

![Responsible, Accountable and Consulted actors](https://docs.tic.gal/uploads/images/gallery/2026-09/sqt68YL9Vsbf5hNo-embedded-image-ipjbqskl.png)

*Responsible, Accountable and Consulted actors*

## 5.3.5 Copy actors from a linked Business Service

When an Application Service is linked to exactly one Business Service, its form shows a **Copy actors from Business Service** button. Clicking it fills in any *currently empty* Responsible and Accountable fields from that Business Service — Consulted and Informed are not affected, since RACI Matrix handles those separately. It never overwrites a field that already has a value, and nothing is saved until the form itself is saved.

This example opens **Payroll Batch Engine**, which starts with no actors set, and clicks the button to pull them in from its linked Business Service.

![Actors filled in from the linked Business Service](https://docs.tic.gal/uploads/images/gallery/2026-09/FxHpgkp02zxquzNH-embedded-image-pqiq3fsa.png)

*Actors filled in from the linked Business Service*

> **Note:** The full Responsible/Accountable/Consulted/Informed assignment, including multiple users and groups per role, is covered in the RACI Matrix chapter.

> Generated for **BSM 0.21.0-beta.1** on GLPI 11.0.8 — 2026-09-13.