# 3. Scope

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![logo](https://docs.tic.gal/uploads/images/gallery/2026-09/iTQ1BFvGsZh1Fi94-embedded-image-3ybd1sd9.png)

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*Part of the **BSM** manual — see also [1. Introduction](https://docs.tic.gal/books/bsm/page/1-introduction), [2. What's New](https://docs.tic.gal/books/bsm/page/2-whats-new), [4. Setup](https://docs.tic.gal/books/bsm/page/4-setup), [5.1 How to use](https://docs.tic.gal/books/bsm/page/51-how-to-use), [5.2 Business Services](https://docs.tic.gal/books/bsm/page/52-business-services), [5.3 Application Services](https://docs.tic.gal/books/bsm/page/53-application-services), [5.4 Service Map](https://docs.tic.gal/books/bsm/page/54-service-map), [5.5 RACI Matrix](https://docs.tic.gal/books/bsm/page/55-raci-matrix), [5.6 RACI summaries](https://docs.tic.gal/books/bsm/page/56-raci-summaries), [6. Troubleshooting](https://docs.tic.gal/books/bsm/page/6-troubleshooting).*

Reference only — see [4. Setup](https://docs.tic.gal/books/bsm/page/4-setup) for how to configure each of these.

## 3.1 Definitions

- **Business Service** — a Tier 1 record representing something the organisation delivers or depends on as a whole, such as a customer portal or a payroll run.
- **Application Service** — a Tier 2 record representing a specific application or system that supports one or more Business Services.
- **RACI** — the four roles a person, group or supplier can hold against a service: **R**esponsible (does the work), **A**ccountable (answers for the outcome), **C**onsulted (asked for input), **I**nformed (kept up to date). BSM lets several users, groups and suppliers hold the Consulted and Informed roles at once; Responsible and Accountable are each a single user/group (plus, for Accountable, an optional supplier).
- **Service Map** — the diagram view showing how Business Services, Application Services and the GLPI assets under them connect.

## 3.2 Assets, management & administration items

- Assets and other GLPI items that a service links to (servers, network equipment, software installations, and others as configured) — BSM reads these to build the Service Map; it does not modify them.
- Users, Groups and Suppliers — assigned to services as RACI actors.
- Manufacturers and States — an Application Service records its publisher (Manufacturer) and status (State); a State must be explicitly marked visible for Application Services (in **Setup > Dropdowns > State**, or the State's own form) before it appears as a choice.

## 3.3 Automatic actions

_None._

See [4.2 Configuration](https://docs.tic.gal/books/bsm/page/4-setup).

## 3.4 Notifications

_None._

## 3.5 Rules

_None._

## 3.6 Permissions

BSM adds its own rights, set per profile under the plugin's tab on **Administration > Profiles**:

- **Business Service** and **Application Service** — the usual Read/Create/Update/Delete/Purge rights, plus the two notes rights, control who can see and manage each tier's records.
- **Configuration** — Read/Create/Update/Delete/Purge on the Setup > General > BSM screen.
- **RACI Matrix** — Read to view the matrix page, and to view another user's, group's or supplier's "RACI (as actor)" tab. The matrix itself is read-only; actors are assigned from each service's own form, so the Update right on this screen has no effect. A user always sees their own "My RACI" tab regardless of this right.

See [4.3 Permissions](https://docs.tic.gal/books/bsm/page/4-setup).

> Generated for **BSM 0.21.0-beta.1** on GLPI 11.0.8 — 2026-09-13.